The Amazon is a jungle, and I’m not referring to the rainforest in South America. I’m referring to the internet Amazon. Amazon has been my favorite online retailer for about two decades now, but after all that time my loyalty is slipping from the grapevine.
Amazon scams seem to be on the rise. Not long ago I never worried much about ordering from this retail giant. I’d never been scammed. I had great faith in Amazon’s integrity. I always got the product I paid for, and it always arrived in a timely manner.
But a few years ago some of my faith was shaken when I discovered that some Amazon vendors were providing free products to customers who would write a review. I wrote a post about this, hoping it would get the Amazon corporation’s attention and cause them to make widespread reforms. And who knows, maybe it was my meek little voice that motivated Amazon to make some changes, because they apparently ended the practice of biased reviews.
Alright, I’m sure it wasn’t little ol’ me. But just in case it was me, I’m writing this post to encourage further changes. So Amazon, with the might of my meek little voice I command you: Stop the scams, now! (Cue Tarzan call.)
Because it isn’t just biased reviews. Lately I’ve encountered additional predators in the Amazon jungle:
FALSE ADVERTISING PREDATOR:
THE CASE OF THE COLOSSAL SUITCASE
Early this year I ordered a suitcase. I wanted a portmanteau that would be just under the size limits allowed by United Airlines for checked bags, which is 62 linear inches. The product description said this trunk was 61 linear inches. But when I received it, I found it was 64 linear inches. That could subject me to some hefty extra fees by my airline if they happened to notice and make an issue of it.
So I returned the suitcase and got a refund. No big deal, but the misrepresentation wasted my time and left me feeling irritated.
BAIT & SWITCH PREDATOR:
BAD CALL BY A TELEPHONE VENDOR
About three months ago I ordered a telephone. I wanted a nice fancy one that would allow me to block lots of phone numbers. I was sick of all the junk phone calls I constantly get and was going for overkill in my defense weapon of choice. I decided to splurge and get a phone that cost $269.99, rather than a different phone offered by the same vendor for about $85.
Both phones looked very similar.
A few days later I received the phone, unpacked it, and set it up. It worked great. But as an afterthought I checked the model number against my order. It was the model number of the $85 phone. Yet the vendor charged me $269.99.
I immediately contacted the vendor and complained. They apologized and claimed that their more expensive phones had been water damaged, so they were only able to send the cheaper phone. But if that was so, why did they charge me for the expensive phone? And why didn’t they contact me before shipping the cheap phone, to give me a choice? This seemed like a bad call on their part.
I had already set up the cheap phone, so I went ahead and kept it, and accepted a refund for the difference in price. But if I hadn’t noticed the different model number, and had not complained, I believe I would have been scammed. And what a sneaky little half-legitimate scam it was.
REFUND HASSLE PREDATOR:
THE BED THAT WOULDN’T GO TO BED
About a month ago I ordered an adjustable bed frame from Amazon. It did not arrive on the day the tracking information promised it would arrive. But the day after, I got an email apologizing that the shipment had been delayed, and advising me to wait another 10 days before making any inquiries.
I wouldn’t wait. That’s because the tracking information showed that the bed frame was in the shipper’s facility just 70 miles away. Why would that take an additional 10 days to deliver?
So I contacted the vendor through Amazon’s chat service. After a little research, the vendor told me the bed frame had actually been damaged in shipping and was being returned to the vendor by the shipper. Gee, it would have been nice had their tracking information told me that, rather than leave me waiting all day for a delivery that was never coming. And why did the email say the shipment had been delayed, rather than returned? And why was I advised to wait 10 days before making an inquiry?
The vendor offered me a refund, which I accepted.
But after a week the refund had still not appeared on my credit card. So I contacted the vendor again. They again promised me a refund.
But the next day I got an email from a trucking company saying they were going to stop by my house and pick up the bed frame. This left me feeling alarmed, because I had never received the bed frame in the first place. I worried that my refund depended upon this trucking company picking up this nondelivered bed frame from my house.
So I took the time to contact the vendor again. They called off the pick up and again promised me a refund. And a few days later I did, indeed, receive the refund. At last, I finally put the bed problem to bed.
But what a time-consuming hassle to get my money back on an item I never received. I’m not sure if this was an attempted scam, but even if it wasn’t, the incompetence has left me feeling nervous about Amazon.
MORE PREDATORS, AND MY SUMMER VACATION TO WALLEY WORLD
Apparently I’m not the only one. Here’s an article from Forbes about Amazon scams on the rise:
I’ve revered this company for years, but no longer. I’m now actively seeking a replacement for Amazon. I love shopping online, but only when I can trust that I’ll receive what I’ve paid for.
I’ll still make some small purchases through this jungle, as I transition away. But right now I’m sizing up Walmart as a replacement. I checked out their website and it seems they’ve greatly improved their online service from what it was a few years ago. So I opened an account and plan to give them a try.
Walley World seems to be the first to give the Amazonians a serious run for their money. I hope they hang in there and stick around. I believe online retail needs better competition, to battle the scams.
Now I just have to keep my fingers crossed and hope Walley World continues to hold their own against the gigantic jungle of Amazon, and maintain their online presence. I’d sure hate for them to be closed when I go to place an order.